Privacy Policy
Full Service Heating & Cooling Ltd. (we, us, our) is committed to protecting your privacy. This policy describes what personal information we collect through this website, how we use it, and your rights under British Columbia and Canadian privacy laws.
Information we collect
We collect personal information that you provide when you contact us through this website, including your name, email address, phone number, service address, and any details you share in a message or quote request. We may also collect technical information automatically, including IP address, browser type, pages visited, and referring URLs, through standard server logs and analytics tools.
How we use your information
We use the information you provide to respond to inquiries, prepare quotes, schedule service, fulfill installations and repairs, process payments, and follow up on completed work. Technical information is used to operate and improve the website.
Cookies and analytics
This website may use cookies and similar technologies to remember preferences and to measure how visitors use the site. We may use Google Analytics or a similar tool to understand traffic patterns. These tools collect aggregate data and do not identify individual visitors. You can disable cookies in your browser at any time, though some site features may not work as expected.
Sharing your information
We do not sell or rent personal information. We may share information with service providers who help us run the business (for example, payment processors, scheduling software, or rebate program partners such as CleanBC and FortisBC). We may also disclose information when required by law or to protect our rights, our staff, or our customers.
Data retention
We keep personal information only as long as needed for the purposes described above, or as required by law, accounting, or warranty obligations. Service records, invoices, and warranty documentation are typically retained for at least seven years.
Your rights
Under British Columbia's Personal Information Protection Act (PIPA), you have the right to ask what personal information we hold about you, request a correction if it is inaccurate, and withdraw consent for us to use it (subject to legal and contractual restrictions). To make a request, contact us at the address below.
Security
We take reasonable steps to protect personal information from loss, theft, and unauthorized access. No website can guarantee absolute security, but we use encryption in transit, restrict access to authorized staff, and keep our systems up to date.
Changes to this policy
We may update this policy from time to time. The "Last updated" date above shows when the current version took effect. Material changes will be posted on this page.
Contact us
Questions about this policy or your personal information can be sent to [email protected] or by phone at (604) 655-6929.
This policy is provided for general information. It is not legal advice and may not cover every requirement that applies to your situation. We recommend consulting a lawyer before relying on this document.